BPM Beginners (cours BPM001)

Cours disponible en français ou en anglais - Training available in French or in English

Durée: 2 jours

Objectifs du cours :

The BPM Beginners training course covers technologies and practices for improving business processes. In some regards, the BPM courses can be considered as the key consulting and analysis tools to best utilize ECM technology. To be sure, we cover the essential technical implications of and approaches to Business Process Management. For example, what is a Workflow Engine, when should it be used, how does it work and how can I construct my business analysis activities to best utilize this technology? As With much of the focus is on providing trainees with techniques and tools, we cover in detail the major modeling tools, how they work and how best to get value from them. While the goal of this course is to equip trainees with the basics of business process improvement techniques, we also briefly cover related areas including methodologies that make great use of such techniques. These include Six Sigma, Lean and TQM, along with some important historical perspective on the roots of BPM – with a particular focus on BPR (Business Process Re-Engineering), lessons learned from that period – and direction on where the industry and requirements are currently headed. This will be particularly important as BPM provides the opportunity to make a radical change to a business, focused on outcomes not just on processes (unlike earlier methods that looked to the collective impact of multiple small changes).

Compétences acquises :

Les stagiaires seront à même d'effectuer les tâches suivantes :

The Practice of BPM
- Understand what Business Analysis skills consist of
- Define what process modeling is and the value it brings to a BPM project
- Distinguish between various methodologies commonly used in BPM projects
Role of ECM in BPM
- What ECM is
- Why you would use ECM in your organization
- How ECM and BPM can work effectively together
Business Analysis
- Articulate process analysis in the broader context of business analysis
- The pivotal role of business analysis
- The key activities that this work focuses on
- A number of key methods and approaches to analysis
- Place project-level analysis in context with strategic, enterprise activities
Basics of Process Improvement
- Articulate typical reasons for business process change
- Contrast “Away from” and “Go to”
- Distinguish among different process scenarios
- Ad-hoc vs. Production
- Routing vs. Workflow vs. Integrated Business Processes
- Understand when to employ streamlining versus re-engineering
Flowcharting 101
- The fundamentals of flowcharting
- The role and value of flowcharting
- How to recognize and be able to use standard charting symbols and functions
- How to apply flowcharting best practices
Process Modeling
- Recognize the difference between modeling and flowcharting and understand the added value of modeling
- Understand the potential drawbacks of modeling
- Distinguish among different tools for modeling activities
- Distinguish between modeling and execution and the role of standards
BPM Approaches
- BPI (Business Process Improvement)
- Continuous Improvement
- Service Oriented Architecture (SOA)
- BPR (Business Process Reengineering)
BPM Technologies
- Understand how the BPM software marketplace is structured
- Differentiate among the different available approaches to BPM
- Connect BPM scenarios to specific types of BPM technologies
- Compare and contrast Workflow and BPM technologies
- Identify the core functional services in a standard BPM architecture
- Articulate the purpose of each service, and describe how they work
Enterprise Application Integration (EAI)
- Recognize the importance of integrating applications into the business process
- Understand the key approaches to application integration
- EAI versus ESB (Enterprise Service Bus)
- Make use of the relationship between BPM and Application Integration technologies
Collaboration
- Identify the breadth of document-centric collaboration approaches
- Recognize the limitations and advantages of collaborative technologies and activities
- Understand the fundamental differences between simple collaboration and full BPM

Connaissances requises:

Pour suivre ce cours, les stagiaires doivent disposer des connaissances suivantes :

Basic computer knowledge. The student should know how to navigate to folders and files on a computer running Microsoft Windows.
The student should know basic file-management skills.