Sales of goods and services (course MOT0008)

Cours disponible en français ou en anglais - Training available in French or in English

Duration: 4 days over a period of 4 months and a fifth day of monitoring and improvement four months after the fourth day of class

Priorities :

Make yours the requirements of the sale.

Acquire the behaviors and techniques to stay customer focused.

Practice for sale through simple and practical aid.

Gain more control in difficult situations

Main program :

Set a goal at each meeting.

The preparation as a factor for success.

Making telephone appointments.

The first contact with a client.

The sales talk from A to Z.

The efficiency argument.

Preparation for response to the objections.

Handling objections.

The question of money: how to deal effectively with customers?

Conclusion: how to help a client make a decision?

Written communication.

Effective monitoring of clients.

Claims processing.

Emergency and communications difficulties management.

Participants :