BPM Intermediate (cours BPM002)
Cours disponible en français ou en anglais - Training available in French or in English
Durée: 2 jours
Objectifs du cours :
The BPM Intermediate course covers global best practices for how to implement BPM. You will learn :
- Planning your project
- How to develop a business case BPM
- Identify and establish stakeholders and project teams
- Gather requirements
- Analyze requirements
- Best practices for process design
- Understand clusters, parallel and sequential processing, natural order, check and reviews, decision making, simplification, and upstream and downstream
- Project advice, pitfalls, and best practices
- Management methodologies including TQM, BPR, Six Sigma, and Lean.
Compétences acquises :
Les stagiaires seront à même d'effectuer les tâches suivantes :
- The BPM Project
- Identify the major project stages for process improvement
- Articulate the differences and relationships between regular project structures and those focused on process change
- Understand the key outcomes from each project stage
- Estimate level of effort required at each stage in the context of your enterprise, and be able to plan resources accordingly
- The Business Case for BPM
- Identify key business scenarios that can be tackled with BPM
- Determine cost and value categories in your business case
- Structure a compelling business case for a BPM project
- Stakeholders & The Project Team
- Select and build a valid BPM project team
- Understand the customer as a key stakeholder
- Better manage Stakeholder expectation
- Gathering Requirements
- Articulate to senior management the central role of requirements gathering in the BPM project process
- Identify various requirement elicitation techniques, their strengths and inherent drawbacks
- List the skills required for this stage to maximize your chances for success
- Process Design Practices
- Understand the limitations of flowcharting processes
- Ask the right troubleshooting questions and evaluate each step in a process
- Better manage process “clusters”
- Develop parallel processing as a solution to bottlenecks
- Understand the value of “natural” routes and main processes
- Utilize activity theory in the context of BPM
- And then make use of:
- Role based routing
- Name based routing
- Groups and Relationships
- Effective Queuing
- Workload balancing
- Implementing Change
- Understand where implementation fits into the broader picture of process improvement
- Articulate the value of Proofs of Concepts and Pilot projects
- Run a proper technology selection process
- Identify the steps required to ingest new technology -- if needed -- into the enterprise
- Change Management
- Identify different types of change
- Contrast technology change with process change
- Understand the 4 dimensions of organizational change readiness
- Identify different models for change management
- Articulate best practices for change management
- Monitoring
- Understand the value Process Monitoring
- Identify different metrics to capture and oversee
- Distinguish On-Demand vs. Automated Reporting
- Management Methodologies
- Understand the value of utilizing an improvement methodology
- Articulate the key differences among and relative merits of the following approaches:
- TQM
- BPR
- Six Sigma & Lean
Connaissances requises:
Pour suivre ce cours, les stagiaires doivent disposer des connaissances suivantes :
- Basic computer knowledge. The student should know how to navigate to folders and files on a computer running Microsoft Windows.
- The student should know basic file-management skills.
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